Delivery, returns & warranty

Shipping within Australia

  • Free Express Post on every order, any size, anywhere in Australia — Australia Post Express Post, tracked, and fully insured for the value of your piece. We cover the postage and the insurance, so nothing is added at checkout.
  • Processing: 1–2 business days for pieces in stock (orders placed on a weekend or public holiday are processed the next business day). Custom and made-to-order pieces show their own lead time on the product page.
  • Delivery: most Express Post parcels arrive 1–3 business days after dispatch; regional and remote addresses can take a little longer.
  • You get a tracking number by email the moment your parcel is on its way.

International shipping

  • Express Post International, insured and tracked, flat rate by zone: Asia Pacific A$73 · North America A$76 · UK & Europe A$81 · rest of world A$87. The exact amount for your address is shown at checkout before you pay.
  • Typically 7–14 business days after dispatch, depending on customs clearance.
  • Import duties and taxes in your country are not included in the price or the shipping fee and are payable on arrival.

Pick up in person — free

Choose local pickup at checkout and collect your piece from Natalia at our Paddington Markets stall (Sydney), on a market Saturday. We email you when it is ready. See where to find us for upcoming dates.

Returns, exchanges and refunds

Every piece is handcrafted in solid precious metal, and once it leaves our care we cannot verify that a returned item is the one we sent. For that reason we do not accept change-of-mind returns or exchanges. Please choose carefully, and ask us anything before you order — we are happy to talk through sizing, metal, stones and finish.

Damaged or faulty? Every piece carries a 12-month warranty against defects in materials and workmanship. If your order arrives damaged or develops a manufacturing fault, email natalia@njewellery.com with your order number and photos — ideally within 7 days of delivery for transit damage. We will repair, replace or refund, and we cover the return postage. The warranty does not cover normal wear, accidental damage or misuse. Nothing here limits your rights under the Australian Consumer Law. Full details: refund policy.

Ring sizing

Not sure of your size? Use our ring size guide or ask us before ordering. If a ring arrives in the wrong size we can usually resize it for a small fee — resizing is a service, not a return.

Lost or delayed parcels

Every parcel is tracked and insured. If tracking shows “delivered” but nothing has arrived, contact Australia Post (or the carrier in your country) to open a case, then email us the case number and we will support the claim.

Questions? Email natalia@njewellery.com or call +61 481 861 899.